I'm referring, of course, to the maddening lack of appropriate CRM for small and mid-size arts organizations. Not everyone can afford a Tessitura license. MS Access? Do Not Want.

I've been looking at Act(!) for awhile now, with trepidation.. but check out the latest Technology in the Arts podcast from Carnegie Mellon, where they discuss novel use of the web-based database Salesforce and special add-ons being developed by the nonprofit community.. the salient conversation starts about 15 mins. in..